I DO NOT LIKE THE ITEM I BOUGHT. CAN I EXCHANGE IT FOR ANOTHER ONE?

You can currently only exchange for a different size or color.

I RETURNED AN ITEM. WILL SHIPPING COSTS ALSO BE REFUNDED?

No, shipping costs will not be refunded.

I SENT A RETURN REQUEST, BUT I HAVE CHANGED MY MIND AND WOULD LIKE TO KEEP THE ITEM. IS THIS POSSIBLE?

Yes, please contact our Client Service Department to cancel your return request.

WHEN TRYING ON A GARMENT, I REMOVED THE LABEL. CAN I STILL REQUEST A REFUND?

In accordance with the Terms and Conditions of Sale, the label is one of the prerequisites for the return to be accepted. Please note that the other conditions to be met are as follows: • All items must be returned in their original condition • Items that have been worn, used, altered or damaged will not be accepted.

I FILLED OUT THE EXCHANGE REQUEST ONLINE AND RECEIVED A CANCELLATION EMAIL. WHAT HAPPENED?

The system has detected that the size or color you requested is missing and we are therefore unable to exchange the item.